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Becoming more assertive through clearly expressing your opinions, needs and feelings will help ensure that you build better working relationships. This webinar will share insights and strategies to help you identify and develop assertive behaviour.

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We all have situations in our lives where we need to have what we feel are difficult, complicated or challenging conversations with people - where the outcome will have a significant impact on us. For example:

  • When we need to ask for more money and other resources
  • When we need to ensure that others understand our point of view
  • When we are under pressure to say yes, but need to say no.

Learning how to achieve optimum solutions so that all concerned are satisfied with the outcome is a valuable skill and being assertive will help.

This webinar includes tips and strategies to help you get what you want, while maintaining productive relationships with the other people involved.

We explain what behaviours constitute assertiveness and how to identify negative aggressive and passive behaviour (in others and in yourself).

Who should attend?

Anyone who would like to find out more about developing assertive behaviour.

Expected learning outcomes

  • A clearer understanding of assertiveness and assertive behaviours
  • More ideas on how to deal effectively with non-assertive behaviours
  • Tips and advice on how to be more assertive.

The format

While you will be able to see and hear the tutors, you will not be visible or audible to them or each other. However, you will be able to ask questions, see the questions that others ask and make comments.

The format for this session is approximately 45 minutes of presentation-style teaching interspersed with questions and answers from participants. We will round up the with a Q & A session. Depending on how many questions are asked, the session will run for around hour including questions.

Tutors: Frances Dredge and Muriel McClymont

Business skills training
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